For many sellers, being blocked from Amazon puts them at tremendous risk to their income and reputation, and the entire experience can be very stressful. If you’re only affected by a suspension, take a deep breath and let us guide you through the process of recovering your seller account.
What can you do?
This blog post describes how to protect and restore your Amazon seller account and what to include in your plan of action (more on this later).
Every day, hundreds of honest third-party sellers are suspended, rejected, or banned on Amazon.
What’s the difference?
Suspension . After a suspension, you still have the option to file an objection. To do this, you need to develop an action plan.
Rejection . Rejected means that your objection has been rejected, but you still have the option to submit a revised action plan.
Ban . A ban is the worst of the three scenarios. Basically, you’re out of there. Your objection has failed more than once and Amazon will no longer read your emails.
Well, then you have no choice but to simply open another account … Not so fast … Because unfortunately you will also be informed that it is against the general terms and conditions of Amazon if you open another seller account. Damned!
Salespeople who have been suspended often feel frustrated that they cannot answer the phone and speak to someone to solve the problem. Every minute a seller is suspended, he loses money! In some cases, it may take weeks or months for salespeople to be reinstated.
Amazon Selling Rights are being removed for three reasons:
Amazon feels like your performance is slowing down. Amazon wants to operate a competitive marketplace that values good customer service.
Policy violation. You have violated Amazon’s guidelines. Remember that you are on the “premises” of Amazon and therefore have to abide by their rules.
Unauthorized product. You are selling a restricted or unapproved product.
You can find out why your account was suspended by checking your performance notifications in Seller Central.
A suspended seller will also receive a notification that says, “Your Amazon.com selling rights have been removed” and a list of ASINs (Amazon Standard Identification Numbers) – related to products that Amazon believes violate the guidelines have violated.
Performance-related suspension notifications start like this:
“We removed your Amazon Selling Rights because of buyer complaints about the condition or description of items they received from you.”
I thought we were friends, Amazon!
In response to such notification, sellers are expected to prepare a plan of action based on the information contained in the notice.
How to Prevent Your Sales Privileges From Being Removed
Do not worry, I’m going to make it. I am a good seller.
Suspensions happen to nice guys like FBA sellers, Ryan Grant too. Ryan had great sales stats, but once went unresponsive to four notifications of blocked offers because he intended not to sell these items.
Failure to reply to these communications already contributed to Ryan’s suspension.
I am fine. I am a top seller.
Amazon won’t suspend me. MYTH! Amazon is also suspending top sellers.
If I get suspended twice, I’ll be out!
Another MYTH!
In business, as in normal life, we all learn from our experiences and mistakes.
Now is the time to act to prevent your account from being banned. As the saying goes: prevention is better than cure.
If Amazon sends you a policy warning or your performance stats drop, fix it and let Amazon know what you plan to do to improve the situation.
Are you looking for appeal seller suspension then contact Appeal Ninja.
